Will I have to pay for my return?Updated 12 days ago
We have recently updated our returns and exchange policy. Please see below:
COUNTRY OR REGION | SHIPPING FEE | FREE SHIPPING ON ORDERS OVER (IF AVAILABLE) | RETURNS & EXCHANGE POLICY |
UK | £5 GBP | £110 GBP | Free returns and exchanges |
USA | $8 USD | $150 USD | Free returns and exchanges |
MAIN EUROPE (AUSTRIA, BELGIUM, BULGARIA, CROATIA, CYPRUS, FRANCE, GERMANY, IRELAND, ITALY, NETHERLANDS, SPAIN) | €7 EUR | €150 EUR | Free returns and exchanges |
CZECH REPUBLIC | Kč 170 CZK | Kč 3600 CZK | Free returns and exchanges |
DENMARK | kr 53 DKK | kr 1100 DKK | Free returns and exchanges |
NORWAY | kr 80 NOK | kr 2800 NOK | Free returns and exchanges |
POLAND | zł 30 PLN | zł 800 PLN | Free returns and exchanges |
SLOVAK REPUBLIC | €7 EUR | €180 EUR | Free returns and exchanges |
SWEDEN | kr 78 SEK | kr 1900 SEK | Free returns and exchanges |
SWITZERLAND | 6 CHF | 200 CHF | Free returns and exchanges |
REST OF EUROPE (ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, MONACO, PORTUGAL, ROMANIA, SLOVENIA) | €7 EUR | €250 EUR | Free returns and exchanges
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AUSTRALIA | $25 AUD | $400 AUD | $25 AUD fee for returns and free exchanges |
CANADA | $25 CAD | $400 CAD | $25 CAD fee for returns and free exchanges |
CHILE | $13837 CLP | $183000 CLP | $13837 CLP fee for returns and free exchanges |
HONG KONG | $270 HKD | $4000 HKD | $200 HKD fee for returns and free exchanges |
JAPAN | ¥1618 JPY | ¥26000 JPY | ¥4044 JPY fee for returns and free exchanges |
KOREA (SOUTH) | ₩15397 KRW | ₩250000 KRW | ₩23096 KRW fee for returns and free exchanges |
MALAYSIA | RM41 MYR | RM800 MYR | RM61 MYR fee for returns and free exchanges |
MEXICO | $175 MXN | $3200 MXN | $263 MXN fee for returns and free exchanges |
NEW ZEALAND | $21 NZD | $320 NZD | $25 NZD fee for returns and free exchanges |
SAUDI ARABIA | Express Shipping: | — | 94 SAR fee for returns and free exchanges |
SINGAPORE | $39 SGD | $320 SGD | $32 SGD fee for returns and free exchanges |
TAIWAN | $478 TWD | $5200 TWD | $478 TWD fee for returns and free exchanges |
UNITED ARAB EMIRATES | Express Shipping: | — | 40 AED fee for returns and free exchanges |
REST OF WORLD | $10 USD | $170 USD | $15 USD fee for returns and free exchanges |
EUROPE* - Austria, Belgium, Bulgaria, Croatia, Cyprus, France, Germany, Ireland, Italy, Netherlands, Spain
Please visit our Returns Hub to organize your return or exchange.