Email us at customerservice@thepangaia.com

Accessories

Kids

Women

PANGAIA

Orders are processed from Monday to Friday during working hours with orders placed after 1PM CET processed the next working day (not including public holidays).When your order has left our warehouse, you will be updated throughout its journey. Please use the tracking link provided in the shipping email for the most up-to-date status of your order. You may also have received this information by text if you signed up for SMS notifications. For pre-order T&amp;Cs, please click <a href="https://pangaia.com/pages/terms-and-policies">here</a>. Express shipping may not be available during busy periods or holidays. Business days are Monday-Friday (excluding public holidays). We aim to meet these delivery times but please note that these are an estimate and not guaranteed. PANGAIA cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier. Have more questions? Please reach out to us by clicking &apos;Black Speech Bubble&apos; in the bottom left-hand corner or by using the &apos;Chat&apos; button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a &apos;Chat&apos; button.

Orders are processed from Monday to Friday during working hours with orders placed after 1PM CET processed the next working day (not including public holidays).

When your order has left our warehouse, you will be updated throughout its journey. Please use the tracking link provided in the shipping email for the most up-to-date status of your order. You may also have received this information by text if you signed up for SMS notifications.

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EUROPE* - Italy, Germany, France, Poland, Netherlands, Spain, Swiss, Czechia, Belgium, Slovakia, Croatia, Austria, Cyprus, Ireland, Denmark, Bulgaria, Portugal, Sweden.

For pre-order T&Cs, please click here.

Express shipping may not be available during busy periods or holidays.

Business days are Monday-Friday (excluding public holidays). We aim to meet these delivery times but please note that these are an estimate and not guaranteed.

PANGAIA cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.

Have more questions? Please reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a 'Chat' button.

Where's my order?

Orders

My order is showing as 'unfulfilled,' is there a problem?

My order is showing as delivered, but I haven't received it. What should I do?

Do you offer price adjustments if an item goes on sale after I’ve placed my order?

I didn't receive an order confirmation, what should I do?

I received the wrong tracking number for my order, what should I do?

Courier attempted to deliver, but I was not at home. What should I do?

I received a faulty item, what should I do?

An item is missing from my order, what should I do?

I received the wrong item, what should I do?

My parcel arrived damaged, what should I do?

Can I cancel my order?

Can I make amendments to my order?

Can I combine the shipping of my orders?

How do I return my order?

What's your returns policy?

Fair Returns Policy

Can I return my order from a different country?

Have you received my returned items?

Will I have to pay for my return?

Can I exchange my order?

The size I need to exchange for is not available. Can I still exchange?

How can I track my return?

Can I combine items from several orders into one return parcel?

Can I claim my taxes and duties back if I return my order?

Will you refund my shipping fees if I make a return?

I returned my order, why haven't I been refunded yet?

I accidentally refunded to a gift card instead of the original payment method, can I change this?

My refund is incorrect, what should I do?

Can I receive my refund into a different bank account?

Can I return a Gift Card?

I bought my PANGAIA item elsewhere, can I return it to you or get a replacement?

Returns & Refunds

How long will shipping take and cost?

Do you offer express shipping?

Where do you ship to?

Where do you ship from?

What couriers do you use?

Can I redirect my order to a different shipping address?

Can you deliver to a P.O. Box address?

I need an invoice for my order to ship. How can I get this?

Courier has requested additional information from me before they can deliver my parcel. What should I do?

Are customs and duties included for orders shipping to the EU?

Are customs and duties included for orders shipping outside the EU?

Can I refuse to pay the customs and duties I am being charged?

Why I am charged Sales Tax?

Shipping & Duties

What payment methods do you accept?

What currencies can I use to pay?

Do you offer Klarna?

How can I pay for my order using Klarna?

I have paid with Klarna— how do returns work?

Do you offer Clearpay?

How can I pay for my order using Clearpay?

I have paid with Clearpay - how do returns work?

What happens if I can’t pay an Clearpay installment?

Do you offer Afterpay?

How can I pay for my order using Afterpay?

I have paid with Afterpay - how do returns work?

What happens if I can’t pay an Afterpay instalment?

Do you sell gift cards?

Do you offer gift receipts?

Do you offer discounts?

My payment failed, but I was still charged. What should I do?

My payment was declined, what should I do?

I was charged an international transaction fee when placing an order, why is this?

Where's my order?Updated a day ago