Where's my order?Updated 10 months ago
Orders are processed from Monday to Friday during working hours with orders placed after 1PM CET processed the next working day (not including public holidays).
When your order has left our warehouse, you will be updated throughout its journey. Please use the tracking link provided in the shipping email for the most up-to-date status of your order. You may also have received this information by text if you signed up for SMS notifications.
Shipping Options:
| COUNTRY OR REGION | SHIPPING TIME | SHIPPING FEE | FREE SHIPPING ON ORDERS OVER (IF AVAILABLE) | RETURNS & EXCHANGE POLICY |
| UK | 3-5 business days | £5 GBP | £125 GBP | Free returns and exchanges |
| UK EXPRESS | Order by 3pm GMT for next business day delivery. Orders made after 11am GMT on Friday and weekends will arrive the following Tuesday | £10 | Free returns and exchanges | |
| USA | 3-5 business days | $8 USD | $150 USD | Free returns and exchanges |
| USA EXPRESS | 2-3 business days | $25 | Free returns and exchanges | |
| CANADA | 2-5 business days | $25 CAD | $400 CAD | $25 fee for returns and free exchanges |
| AUSTRALIA & NEW ZEALAND | 4-7 business days | $40 AUD | $235 AUD | $25 fee for returns and free exchanges |
| EUROPE* | 3-5 business days | €7 EUR | €175 EUR | Free returns and exchanges |
| EUROPE* EXPRESS | 1-3 business days | €15 EUR | Free returns and exchanges | |
| REST OF EUROPE | 3-7 business days | €7 EUR | €250 EUR | €10 fee for returns and free exchanges |
| HONG KONG | 3-7 business days | $270 HKD | $4000 HKD | $25 fee for returns and free exchanges |
| CHINA | 3-7 business days | ¥260 CNY | ¥3700 CNY | $25 fee for returns and free exchanges |
| REST OF ASIA | 3-6 business days | $30 USD | $350 USD | $25 fee for returns and free exchanges |
| UNITED ARAB EMIRATES | 3-6 business days | $75 AED | $1000 AED | $10 fee for returns and free exchanges |
| MIDDLE EAST | 3-5 business days | $20 USD | $250 USD | $25 fee for returns and free exchanges |
| REST OF WORLD | 4-7 business days | $20 USD | $250 USD | $25 fee for returns and free exchanges |
EUROPE* - Italy, Germany, France, Poland, Netherlands, Spain, Swiss, Czechia, Belgium, Slovakia, Croatia, Austria, Cyprus, Ireland, Denmark, Bulgaria, Portugal, Sweden.
For pre-order T&Cs, please click here.
Express shipping may not be available during busy periods or holidays.
Business days are Monday-Friday (excluding public holidays). We aim to meet these delivery times but please note that these are an estimate and not guaranteed.
PANGAIA cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the courier.
Have more questions? Please reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find this in the bottom left-hand corner in a 'Chat' button.