What's your returns policy?Updated 13 days ago
We have recently updated our returns and exchange policy. Please see below:
COUNTRY OR REGION | SHIPPING FEE | FREE SHIPPING ON ORDERS OVER (IF AVAILABLE) | RETURNS & EXCHANGE POLICY |
UK | £5 GBP | £110 GBP | Free returns and exchanges |
USA | $8 USD | $150 USD | Free returns and exchanges |
MAIN EUROPE (AUSTRIA, BELGIUM, BULGARIA, CROATIA, CYPRUS, FRANCE, GERMANY, IRELAND, ITALY, NETHERLANDS, SPAIN) | €7 EUR | €150 EUR | Free returns and exchanges |
CZECH REPUBLIC | Kč 170 CZK | Kč 3600 CZK | Free returns and exchanges |
DENMARK | kr 53 DKK | kr 1100 DKK | Free returns and exchanges |
NORWAY | kr 80 NOK | kr 2800 NOK | Free returns and exchanges |
POLAND | zł 30 PLN | zł 800 PLN | Free returns and exchanges |
SLOVAK REPUBLIC | €7 EUR | €180 EUR | Free returns and exchanges |
SWEDEN | kr 78 SEK | kr 1900 SEK | Free returns and exchanges |
SWITZERLAND | 6 CHF | 200 CHF | Free returns and exchanges |
REST OF EUROPE (ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, MONACO, PORTUGAL, ROMANIA, SLOVENIA) | €7 EUR | €250 EUR | Free returns and exchanges
|
AUSTRALIA | $25 AUD | $400 AUD | $25 AUD fee for returns and free exchanges |
CANADA | $25 CAD | $400 CAD | $25 CAD fee for returns and free exchanges |
CHILE | $13837 CLP | $183000 CLP | $13837 CLP fee for returns and free exchanges |
HONG KONG | $270 HKD | $4000 HKD | $200 HKD fee for returns and free exchanges |
JAPAN | ¥1618 JPY | ¥26000 JPY | ¥4044 JPY fee for returns and free exchanges |
KOREA (SOUTH) | ₩15397 KRW | ₩250000 KRW | ₩23096 KRW fee for returns and free exchanges |
MALAYSIA | RM41 MYR | RM800 MYR | RM61 MYR fee for returns and free exchanges |
MEXICO | $175 MXN | $3200 MXN | $263 MXN fee for returns and free exchanges |
NEW ZEALAND | $21 NZD | $320 NZD | $25 NZD fee for returns and free exchanges |
SAUDI ARABIA | Express Shipping: | — | 94 SAR fee for returns and free exchanges |
SINGAPORE | $39 SGD | $320 SGD | $32 SGD fee for returns and free exchanges |
TAIWAN | $478 TWD | $5200 TWD | $478 TWD fee for returns and free exchanges |
UNITED ARAB EMIRATES | Express Shipping: | — | 40 AED fee for returns and free exchanges |
REST OF WORLD | $10 USD | $170 USD | $15 USD fee for returns and free exchanges |
EUROPE* -Austria, Belgium, Bulgaria, Croatia, Cyprus, France, Germany, Ireland, Italy, Netherlands, Spain
Please note, all items must be returned from the original shipping country, unworn, and with all original packaging and tags attached within 30 days from the delivery date*.
- Footwear should be returned unmarked and in its original and undamaged packaging as this is considered part of the product. Dust bags, where provided, should be included in your return.
Please note that if your item does not pass our checks, you will be notified via email and it will be sent back to you at your cost. Take a look at our terms of sale here for more details.
PANGAIA Fair Returns Policy
At PANGAIA, we aim to make your online shopping experience as seamless as possible, which is why we offer a flexible return policy.
However, we do keep track of the number of returns made by our customers to ensure that purchases are intended for personal use and not for any activities associated with fraudulent or other associated intent. If we notice frequent or repeated returns that violate our terms and conditions, we may need to take action. This could include closing your PANGAIA account or declining future orders, at our discretion.
Thank you for understanding and helping us maintain a fair shopping environment for all.