Can I exchange my order?Updated 2 days ago
We offer free exchanges within 30 days from the delivery date, as long as your item is in its original condition with all packaging and tags.
If you’re based outside the UK or EU, taxes and duties are applicable.
Please visit our Returns Hub to organize your exchange**.
We have recently updated our returns and exchange policy. Please see below:
| Countries | Delivery & Shipping | Returns Fee |
| UK | UK within 2-5 business days — Free on orders above £110 GBP, orders under £110 GBP will be charged £5 GBP | Free returns and exchanges |
| US | USA within 2-5 business days — Free on orders above $150 USD, orders under $150 USD will be charged $8 USD | Free returns and exchanges |
| Main Europe (Italy, Germany, France, Netherlands, Spain, Czechia, Belgium, Slovakia, Croatia, Austria, Cyprus, Ireland, Denmark, Bulgaria) | EU within 2-5 business days — Free on orders above €150, orders under €150 will be charged €7 | Free returns and exchanges |
| Switzerland | Switzerland within 3-7 business days — Free on orders above CHF 200, orders under CHF 200 will be charged CHF 6 | Free returns and exchanges |
| Poland | Poland within 3-7 business days — Free on orders above 800 PLN, orders under 800 PLN will be charged 30 PLN | Free returns and exchanges |
| Norway | Norway within 3-7 business days — Free on orders above 2800 NOK, orders under 2800 NOK will be charged 80 NOK | Free returns and exchanges |
| Sweden | Sweden within 3-7 business days — Free on orders above 1900 SEK, orders under 1900 SEK will be charged 78 SEK | Free returns and exchanges |
| Rest of Europe | Rest of Central Europe* within 3-7 business days — Free on orders above €250 EUR, orders under €250 EUR will be charged €7 EUR | Free returns and exchanges |
| Australia | Australia within 4-7 business days — Free on orders above $400 AUD, orders under $400 AUD will be charged $25 AUD | $15 fee for returns and free exchanges |
| Canada | Canada within 2-5 business days — Free on orders above $400 CAD, orders under $400 CAD will be charged $25 CAD | Free returns and exchanges |
| United Arab Emirates | United Arab Emirates within 3-5 business days — Free on orders above 1000 AED, orders under 1000 AED will be charged 125 AED | AED 50 fee for returns and free exchanges |
| Hong Kong | Hong Kong within 3-7 business days — Free on orders above $4000 HKD, orders under $4000 HKD will be charged $270 HKD | Free returns and exchanges |
| ROW | Rest of World within 2-7 business days — Free on orders above $170 USD, orders under $170 USD will be charged $10 USD. Express Shipping (2-3 days) will be charged €15. | $15 fee for returns and free exchanges |
EUROPE* - Italy, Germany, France, Poland, Netherlands, Spain, Swiss, Czechia, Belgium, Slovakia, Croatia, Austria, Cyprus, Ireland, Denmark, Bulgaria, Portugal, Sweden.
We recommend that you drop off your return within 7 days to ensure that the item you exchanged for is still available. We will ship your exchanged item once your order has been received and checked in our warehouse.
If you wish to exchange more than one item, please ensure they are exchanged at the same time, exchanges that are created separately may not be processed.
**Exchanges are subject to the availability of stock and are not guaranteed. If the exchange is no longer available in stock, we will process a refund.