Can I exchange my order?Updated 12 days ago
We offer free exchanges within 30 days from the delivery date, as long as your item is in its original condition with all packaging and tags.
If you’re based outside the UK or EU, taxes and duties are applicable.
Please visit our Returns Hub to organize your exchange**.
We have recently updated our returns and exchange policy. Please see below:
COUNTRY OR REGION | SHIPPING FEE | FREE SHIPPING ON ORDERS OVER (IF AVAILABLE) | RETURNS & EXCHANGE POLICY |
UK | £5 GBP | £110 GBP | Free returns and exchanges |
USA | $8 USD | $150 USD | Free returns and exchanges |
MAIN EUROPE (AUSTRIA, BELGIUM, BULGARIA, CROATIA, CYPRUS, FRANCE, GERMANY, IRELAND, ITALY, NETHERLANDS, SPAIN) | €7 EUR | €150 EUR | Free returns and exchanges |
CZECH REPUBLIC | Kč 170 CZK | Kč 3600 CZK | Free returns and exchanges |
DENMARK | kr 53 DKK | kr 1100 DKK | Free returns and exchanges |
NORWAY | kr 80 NOK | kr 2800 NOK | Free returns and exchanges |
POLAND | zł 30 PLN | zł 800 PLN | Free returns and exchanges |
SLOVAK REPUBLIC | €7 EUR | €180 EUR | Free returns and exchanges |
SWEDEN | kr 78 SEK | kr 1900 SEK | Free returns and exchanges |
SWITZERLAND | 6 CHF | 200 CHF | Free returns and exchanges |
REST OF EUROPE (ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, LUXEMBOURG, MALTA, MONACO, PORTUGAL, ROMANIA, SLOVENIA) | €7 EUR | €250 EUR | Free returns and exchanges
|
AUSTRALIA | $25 AUD | $400 AUD | $25 AUD fee for returns and free exchanges |
CANADA | $25 CAD | $400 CAD | $25 CAD fee for returns and free exchanges |
CHILE | $13837 CLP | $183000 CLP | $13837 CLP fee for returns and free exchanges |
HONG KONG | $270 HKD | $4000 HKD | $200 HKD fee for returns and free exchanges |
JAPAN | ¥1618 JPY | ¥26000 JPY | ¥4044 JPY fee for returns and free exchanges |
KOREA (SOUTH) | ₩15397 KRW | ₩250000 KRW | ₩23096 KRW fee for returns and free exchanges |
MALAYSIA | RM41 MYR | RM800 MYR | RM61 MYR fee for returns and free exchanges |
MEXICO | $175 MXN | $3200 MXN | $263 MXN fee for returns and free exchanges |
NEW ZEALAND | $21 NZD | $320 NZD | $25 NZD fee for returns and free exchanges |
SAUDI ARABIA | Express Shipping: | — | 94 SAR fee for returns and free exchanges |
SINGAPORE | $39 SGD | $320 SGD | $32 SGD fee for returns and free exchanges |
TAIWAN | $478 TWD | $5200 TWD | $478 TWD fee for returns and free exchanges |
UNITED ARAB EMIRATES | Express Shipping: | — | 40 AED fee for returns and free exchanges |
REST OF WORLD | $10 USD | $170 USD | $15 USD fee for returns and free exchanges |
EUROPE* - Austria, Belgium, Bulgaria, Croatia, Cyprus, France, Germany, Ireland, Italy, Netherlands, Spain
If you wish to exchange more than one item, please ensure they are exchanged at the same time, exchanges that are created separately may not be processed.
**Exchanges are subject to the availability of stock and are not guaranteed. If the exchange is no longer available in stock, we will process a refund.